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Thank you for your feedback!


Our patient feedback surveys have been evaluated and as requested by our patients we will aim to improve on:

 

1)   Keeping appointments on time & lower wait times

-         We will communicate with patients when they check in for an appointment about their wait time

-         We will aim to call patients ahead of time to inform them of major wait times

-         We will encourage patients to book longer appointments if and when required to help doctors stay on time and for patient care.

 

2)   Telephone access to a nurse or doctor

-         We will continue to pass on messages to the clinical team, it can be difficult to transfer numerous calls to the clinician if they are consulting with patients at that time.

-         We will encourage patients to book a telehealth appointment to discuss current concerns/queries.

 

3)   Access to an After Hours Service

-         We will continue to promote our after-hours service provider, National Home Doctor Service. Their contact details are listed on our website, in our practice brochure, on our front door and we also supply their magnets.

 

Thank you again to those who had taken the time to complete our surveys, we appreciate all types of feedback and always endeavor to improve our services.




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